Every retail conference that I attend there is a discussion about the needs of the retail industry to improve customer service. Alas, many retailers are not sending team members to workshops on customer service training and as a result most surveys I look at indicate that customers believe customer service is on the decline. You can train your team in customer service in a cost effective way. Jurek Leon is recognised as one of the best trainers in customer service. He has produced a highly effective customer service training package. As he says in his literature; Develop your team for less than the cost of a cup of coffee per day with our Retail Selling-The Complete Do-It-Yourself In Store training Programme. Jurek has developed a step-by-step process to get your sales team selling the way that they should sell and hence increase the average sale per customer. Jurek’s training packages I believe could be a great help in your customer service training and we are now offering the packages to our clients They are available in a number of formats; Bronze package $297 plus $25 for each additional store This is an E Version of Volume One “The Steps to the Sale” 14 modules complete with Managers Handbook and coaching tips plus the rights to reproduce Silver Package $497 plus $25 for each additional store This E Version includes Volume 1 and Volume 2 which is a review and refresher of 15 Modules. With this you also get a set of audio files for the 7 step approach Gold package $1,297 plus $25 for each additional store This provides you with hard copy ,CD’s and E Version of the complete package plus 4 of Jurek’s books You can find out more about this offer by going to www.terrifictrading.com/retail_diy To obtain this excellent material contact me and I will get Jurek to forward the material to you.