Month: May 2011

Client Service Excellence

My mate Jurek Leon invited me to a marketing meeting recently held at the Brand Agency, one of Australia’s top agencies. It was an excellent insight into how that side of the industry operates. One of the presenters for the Brand Agency had recently been on an STW Group Training session where they presented their …

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Sales Training Opportunity

Every retail conference that I attend there is a discussion about the needs of the retail industry to improve customer service. Alas, many retailers are not sending team members to workshops on customer service training and as a result most surveys I look at indicate that customers believe customer service is on the decline. You …

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