It takes time,patience and money to develop a new product. Once developed the least you can do is take pride in the product and what you have achieved. If you do not take pride in the product, the team will treat it as a commodity and eventually it will be sold on price rather than its true value. I recently came across two scenarios, one where the product was devalued
Parti Kereszet is one of our garden centre clients in the north of Hungary. They have just finished their Christmas display and we thought we would share it with you. The aim is to inspire the customer and this is what they have achieved. Brilliant job
I don’t know about you, but I love simple ideas, the often obvious ideas that increase sales. When I hear them I often shrug my shoulders and think I knew that, but I have never used it as a selling technique I had one of those moments recently at a farmers market. More and more small distillers are getting into the gin, whisky and drink flavouring market. It is becoming a
Over the month of September and early October I worked with clients in Europe, Asia and the Americas. This meant I saw a wide range of cultures and businesses in our post COVID world. Prior to COVID a lot of my consultancy was focused on creating the experience for the business to attract the visitor. That has all changed, I’m not saying that creating the experience is not important anymore, I am saying the way we think
I have just finished a week looking at agri tourism in Ireland, both on the east coast and Atlantic coast. The east coast has agricultural history with over 2,000 years of farming practices. Halloween or Samhain originated in the Boyne Valley during Celtic times and is still celebrated by farmers in the agritourism sector,whilst on the west coast the Atlantic Way, a tour route, is a more recent development within the tourism sector.
It has been eleven years since I have been in Hungarey. As expected a lot has changed. The most pleasant surprise is to see the Hungarian Garden Centre industry advance over this years and many independent garden centres are up there with some of the best in Europe. The outdoor plant area in many centres is inspiring and a place to find ideas, both as a consumer and garden centre owner from other parts of the
A flight cancellation can bring benefits and a cancellation in Budapest meant I spent a day walking the streets of this city looking at retail ideas. Budapest is one of my favourite European cities.,It is very grand and Parliament House is one of the best in the world. But,the city also has some wonderful retail zones,the key is to avoid the main streets where the global brands are doing the same thing in every
Garden Centres are traditionally horizontal businesses. One of the reasons for this was they were located on city fringes on wholesale nurseries, the land was relatively cheap and Baby Boomers were happy to drive into the country for a day of leisure. Zoom forward to 2023 and is this the right model? Danny Puan from Singapore would tell you that the traditional model is out of date The new consumer
At the end of August I and Linda had the opportunity to present at the Agritourism conference in Kuching in Sarawak. We went having no idea what to expect. We were asked to feature Chestnut Brae as a case study to the delegates. We were in for a big surprize as the agritourism industry is developing rapidly. One of the biggest highlights was to visit Borneo Empurau Farm and resort
Who is the Customers Hero? It has been difficult to identify trends over the last few years, it has been a matter of survival. I am not suggesting we have beaten all the negative news, but trends in retailing are beginning to show themselves. In 2022 Sid Raisch, the American consultant joined forces to look at some of those trends across the globe and I have now presented them at
That was the question I was asked when I presented recently on ABC Nightline, the national radio programme in Australia. I was invited onto the programme because of my E Book and workshop entitled “Ghost Town ,Clone Town, Home Town”. As a business consultant I define a “Ghost Town” as a community where at least 20% of the retail premises in the High Street have closed down, this gives the
If you look at the research coming out, it indicates that consumers are going to be spending less and looking for a discount. Put this together with the “fear” of crowds and social distancing practices and the result is fewer customers spending less money, not a formulae for success. What is retailer supposed to do? This is not the time to start a discounting strategy, if you do the chances
Retailing has never changed so rapidly as it has in 2020.Prior to 2020 I was presenting “Ghost Town, Clone Town, Home Town” workshops for small communities around the world. The emphasis of the workshops was that there were three types of communities and that success meant you had to be a “Home Town” to engage with the consumer. Post Covid 19 that is more important than ever. Consumers have now
2017, I believe, will be looked on as the tipping year as far as the Amazon Effect is concerned. I came across businesses that were simply ignoring the power of online shopping and told me that it would not affect them. I have been told customers will not buy “x” online. I find this approach to retailing amazing. Put you head in the sand and the threat will go away.
The Customer Experience Impact Report is now 7 years old, but still has some interesting research. 40% of consumers switch stores because of a store having a greater customer service reputation 55% of those that switch, say greater customer service, not product or price, are the primary reason they changed retailers 66% say they spend more time in store if they believe the customer service is outstanding Plus…you need advocates!
I am a great believer in the convergence and divergence theory and the food industry is really showing this in action. At one level with have 3D Food printers now moving into the restaurant scene. Food Ink are doing a world tour where guests can dine on food that has come out of a 3D printer. You get the perfect dish based on a food puree produced by the ink. This
The “Waitrose Food and Drink Report” was released in early November. This indicated that 50% of consumers decided at lunchtime on what they would have for an evening meal and 1 in 10 made the decision just before the meal. Many consumers were claiming that this helped them reduce food waste at home. This trend has two major influences: There is a huge opportunity to promote meals rather than produce,
One of the challenges is keeping up with trends…a recent trends worth following are Fico Eataly World, Bologna, Italy. Many of you will know I am a great fan of this retailer, Eataly, they provide an excellent experience. Now they have created the Disney of Food theme parks in Bologna. This could be one of the destinations in Italy. It opened in November 2017. If you are going to Italy, check
Launched in November 2017, this could be a game changer. BuzzFeed and GE have developed a smart cooking appliance that retails for $149 US. The cooker is Bluetooth enabled and the consumer downloads the Tasty mobile app and gets video downloads of recipes that sync with the cooker and auto adjust the temperature as the cooker prepares the meal.
We have seen the increasing interest in herbs, edible weeds and herbal teas. I believe the next wave of interest will be around Adaptogens, plants that are believed to reduce stress. The key plants to look out for are: Rhodiola rosea. ..a perennial from the Arctic Widania somnifera… a member of Solanaceae that also goes under the name of Rennet, Poison Gooseberry Winter Cherry, Indian Ginseng and Ashwagandha Ziziphus jujube…
The largest garden centre in Europe, possibly the world! Garden centres open 24 hours a day, 7 days a week! These were key surprises for me looking at the industry around Moscow. I had been invited to Russia to present a key note address and workshop to the floriculture and horticulture industry on my views on garden retailing over the next five years and how Russian garden centres can maximise