Every year, John travels all over the world to speak at conferences and to work with his clients to help them stay ahead of their competitors. As economies and lifestyles change, new trends emerge and successful businesses adapt. John blogs about the trends he sees. You can keep in touch with global events, adapt your business to optimise the trends and stay abreast of your competition through subscribing to John’s Blog. Scroll down to read his blog.
Commodity or Experience
January 9, 2004
No Comments
By John Stanley The world is dividing into two and customer service providers need to know which camp they belong to. I work mainly with retailers and the selling game is rapidly changing. Customers are either wanting to save time or savour time and your customer service will be judged on how you read your customers and which of the above two concept you adopt.