Month: November 2004

Awesome Customer Service Requires a Three Pronged Attack

By John Stanley The perception in the marketplace, according to research, is that customer service is declining. Whether consumer expectations have increased or services have declined over the last few years is debatable. The fact is, perception is truth, in the consumers� eyes. Having stated that, some businesses still seem to excel in customer service …

Awesome Customer Service Requires a Three Pronged Attack Read More »