May 2014

I was recently asked to contribute to the 2014 Retail Experts Survey in the United Kingdom, the following is a snippet from the results. “Retail is always an exciting, dynamic and somewhat challenging space. We have assembled some of the brightest minds in Retail to provide you with their opinions on how technology, e-commerce and social media […]

At one retail trade show I attended one of the big new trends is “queue busters”. These are hand held iPads that team members use that allow the consumer to pay anywhere in the store. Over recent months I have been promoting that the cash register is now a dinosaur and the move to handheld

Who are your customers? Like many of us in recent years I was focused on Gen X and on trying to understand what made them buy in store. These days however, I focus my clients on Baby Boomers and Millenniums as their real customers and I now advise that less focus should go towards Gen

How great leaders inspire everyone to take action. This is not a new book, it was written in 2009. It has just taken me a long time to get around to reading it. WOW, this is a must read book. I found it so valuable. The title really tells you what you are going to

According to Dr Richard Benfield from the Central Connecticut State University in the USA more people visit gardens in the USA than go to Disneyland and Disneyworld combined. Although garden tourism is one of the fastest growing tourism activities it is often not understood and poorly promoted. Richard is the author of the book “Garden