Customer Service is a key ingredient in getting through the tough times. One of our subscribers Murray Barton sent me the following article which I think will be of interest to you. It comes from a supplies back ground which is as equally as important as a retailers view on service. I hope you enjoy […]
Don’t Forget Your Customer Read More »
Delegates at conferences often ask me who will follow the Gen Y group? A report on Channel Nine in Australia recently revealed the answer, The I Generation (the Internet generation). The under 20’s cannot remember life without the web and believe the world revolves around the computer. They will drive a new way of communicating
The Next Generation has Arrived Read More »
by Murray Barton http://incommunique.blogspot.com Every-one knows that it is easier to keep an existing customer than it is to get a new one but how far does this thinking go in your business? Have you empowered staff at all levels of your business to think outside of the box in order to keep your existing
Keeping Your Existing Customers Read More »
John Stanley Retail Consultant John Stanley Associates © 2021