January 2012

I recently stopped in the town of Squamish on the road to Whistler in British Columbia, Canada. The hotel I stopped in was the Howe Sound Brewing and I was impressed with the business card they presented me. The business is famous for its Traditional Handcrafted Ales, they promoted this on their business cards, but […]

William Taylor of the Business Harvard School gave a talk at the ANLA Management Clinic last week in Louisville, Kentucky. One of his quotes is valuable for all our businesses; How do you become memorable? Passion + Emotion + Identity = Memorable It is worth looking at all our businesses and asking what are we

Imagine you are in the subway in Seoul at Seonreung underground station. You go down to catch the train, smart phone in hand. While you wait for your train you get your phone out and go to the online poster from Home Plus supermarket. You have a virtual supermarket in the underground with 500 items

In my presentations over the last few months I have been promoting that all retailers need to start thinking like Zara, the Spanish fashion retailer. This company takes a product from invention to store in two weeks and can turn fashion clothing in two weeks. A formulae for success. It is now official. In the

It is the week that the geeks head to Las Vegas and do not go into a casino, but head for the International Consumer Electronic Show. There is one strong message coming out of Las Vegas this year. SMART, whether it is a phone, fridge, TV or car… it has to be SMART. It used

One of the keys to having a successful business is interaction with the consumer. Most of us rely on face to face interaction and alas if often fails as we are relying on a number of people in a team. This Christmas I received a number of Christmas cards from clients. All of which were