Sold out, who killed the High Street?, published by Filament Publishing is a thought provoking book targeted at retailers. Bill is a retailer himself in the UK where the High Street has been devastated over the last few years. As Bill explains it is easy to blame the supermarkets, box stores and out of town shopping, […]
Book review: Sold out, who killed the High Street? by Bill Grimsey Read More »
Whilst Schultz, the CEO of Starbucks is saying that he feels that last Christmas was the tipping point for online retailing to really effect “bricks” retailers, we now have online retailers opening “bricks” stores. I first observed this last year when HTV opened “pop up” stores to promote their online store in the USA. Now
Online retailers turn to ‘bricks’ retailing Read More »
Some of you that read Linda’s blog will know about the customer service she received earlier in the month. This started me thinking about the Engagement Loop and hence the article below. Providing a customer experience used to be about what you did in the store; most customers judged the whole experience with the retailer
Build customer loyalty…don’t destroy it Read More »
We are all aware of how important showrooming is becoming in the consumers mind. At the Italian Conference recently, another speaker highlighted just how important it was becoming. Of those that showroom, 57% test a product in store and then go to Amazon, hence my comments of late that Amazon is the real challenge for
Showrooming…a growing trend Read More »
John Stanley Retail Consultant John Stanley Associates © 2021