John’s Blog

One of the secrets of success is creating a shop window that stops the customer. Many high end retailers do this very well. I have just been judging the Nannup shop window competition based in our own town. The hardware store is a independent store and has done a brilliant display to get the message […]

Retailing is constantly changing and a vision of the future can be obtained from Singapore. This is a city of green walls, futuristic architecture and progressive retailers. It is also a city that has maintained the traditional quarters and the wet market and Arab quarters are still some of my favourite places. It is also

Sold out, who killed the High Street?, published by Filament Publishing is a thought provoking book targeted at retailers. Bill is a retailer himself in the UK where the High Street has been devastated over the last few years. As Bill explains it is easy to blame the supermarkets, box stores and out of town shopping,

Whilst Schultz, the CEO of Starbucks is saying that he feels that last Christmas was the tipping point for online retailing to really effect “bricks” retailers, we now have online retailers opening “bricks” stores. I first observed this last year when HTV opened “pop up” stores to promote their online store in the USA. Now

Some of you that read Linda’s blog will know about the customer service she received earlier in the month. This started me thinking about the Engagement Loop and hence the article below. Providing a customer experience used to be about what you did in the store; most customers judged the whole experience with the retailer

We are all aware of how important showrooming is becoming in the consumers mind. At the Italian Conference recently, another speaker highlighted just how important it was becoming. Of those that showroom, 57% test a product in store and then go to Amazon, hence my comments of late that Amazon is the real challenge for