January 2015

A vital guide to the development and direction of one of the fastest growing sectors in tourism. The fastest growth in tourism is the culinary sector. Farmers markets, taste tours, agri-entertainment, glamping, restaurants, farm shops, wineries, and boutique food retailers … food tourism has become an important part of holiday and business travel as well […]

To accompany the launch of John and Linda Stanley’s book “Food Tourism”, John has prepared a conference presentation “Food Tourism…Making the Most of the Opportunity”. This practical presentation provides a “tool kit” of ideas for businesses already in the sector or thinking about entering the food tourism sector. The presentation includes: Identifying the key drivers

Many of you are aware that I have been promoting Day Maker skills for our clients rather than promote customer service. I have redesigned our Day Maker package and have launched a brand new workshop. It has been presented twice this month already and anyone interested in Day Maker training this is the programme for

John Denton is a fellow consultant based in Perth. I have asked him to contribute a couple of articles to the newsletter. Below is the first and I will include his next one in my next newsletter. John has some interesting ideas… The most dangerous number in business is ONE…one of anything! Article by John Denton

There is a big shift taking place in retailing, being led by the retail food sector, I commented on this in my October newsletter and have just followed this up with the following article. Weekday convenience means retailers need to change tactics Over the last few years we have seen the consumer rethink the way

Chris O’Conner from the Australian Nursery Association alerted me to this great promotion concerning the recycling of Nespresso capsules as a promotion activity. TerraCycle Australia invite florists, garden centres and nurseries to participate in a free and easy-to-operate environmental program initiated by the pioneer of portioned coffee, Nespresso Australia. TerraCycle, an internationally recognised recycling pioneer

Over the Christmas break one of the books I read was “The Retail Revival” (ISBN 978-1-118-48979-6) by Doug Stephens a futurist in retailing from North America. The book is published by Wiley. The title is self explanatory, this book looks at the future of retailing in a changing world. It is upbeat, but points out that

There are so many trends taking place at present. One of them is Brand denial that is coming from the Millennial generation. They are promoting the fact that they are not hooked onto specific brands. Having said that 90% of iPhone users express loyalty to Apple, up from 73% in 2011. (ref: Morgan Stanley, March